Why “Missed Call Text Back” Can Supercharge Your Small Business
You know the sinking feeling when you miss a customer's call? What if I told you a simple trick can turn these missed calls into golden opportunities for your business? Let's break it down and show you how implementing a "missed call text back" automation can be a game-changer for your business.
What is Missed Call Text Back?
Missed call text back is like a superhero move for your business. It's when you send an automatic text message to people who called your business but couldn't reach a real person. This text message says thanks for calling and shares info about your business, like your website or email, or asks what questions/concerns they may have. It encourages them to get in touch when it's convenient for them.
Why is Missed Call Text Back So Important?
Happy Customers:
People like to feel valued. Quick responses make your customers happy. A study by Microsoft found that 75% of customers want a consistent experience across different ways of contacting a business, and missed call text back helps with that.
More Leads:
You want more business, right? In a survey by Twilio, 90% of customers said they prefer companies that offer text messaging. You can quickly turn curious callers into potential customers using missed call text back.
Money in Your Pocket:
Small businesses need to be smart with their budgets. A report from TextMagic found that sending a text message costs just $0.05 on average. That's way cheaper than hiring extra staff.
Stand Out from the Crowd:
Being unique is a big deal. An Accenture survey says 91% of customers are more likely to shop with brands that give them personalized offers and recommendations. Missed call text back helps you stand out and be personal with your customers.
Easy for Callers:
Your customers already text a lot. A study by The Harris Poll and Zipwhip found that 74% of customers prefer to get appointment reminders and confirmations through text. It's what they like!
How to Get Started with Missed Call Text Back
Here are some tips to get started with missed call text back for your business:
Choose the Right Messaging Platform: Pick a user-friendly messaging platform that allows you access across multiple communication channels.
Keep It Short and Sweet: Keep your messages brief and to the point. Your customers will appreciate it.
Tell Them What to Do: Add a clear call to action in your message, like "visit our website" or "email us." It makes it easy for your customers to know what to do next.
Automate It: Use a tool like Phantom Reviews' all-inclusive platform to send messages quickly after a missed call. It's like having a helpful assistant for your business.
Missed call text back is like a friendly hero for your small business. It makes your customers happy, brings in more customers, is budget-friendly, helps you stand out, and makes things easy for your customers. By picking the right messaging platform, writing short and sweet messages, giving clear calls to action, and using tools like Phantom Reviews' platform and our automation services, you can unlock the power of missed call text back and catch every opportunity for growth.
If you are interested in implementing this into your business, fill out our application here and feel free to ask us any questions!
Your invisible helpers,
Alex & Austin | Founders
